Common questions

• 1、 What kind of services can ITWAY Transfer provide?

  We can send your package directly to the consignee, and also can accurately deliver your shipments to your designated warehouse.

• 2、 Where to find the service rates ?

  You can view our products and prices by logging in and clicking "View Products" on the home page B2C and B2B. You can also simply calculate the price of your goods through the "shipping calculator" at the bottom left of the website.

• 3、 Do I need a ITWAY Transfer account to send?

  Yes, you need to register / log in to ITWAY Transfer's account to proceed with the shipping.

• 4、 If I do not know the destination zip code how to do?

  The destination postcode is very important for sorting / dispatching shipments. If there is no postcode that will affect your delivery time, we suggest that you need get the ZIP code from consignee.

• 5、 How to bulk orders?

  Please log in, with"operating assistant" - "batch order instructions" query.

• 6、 How to check the status of the shipments?

  Once logged in, you can track your shipments information in the "order inquiry" or "order center" in the home page - "order inquiry".

• 7、 How to check the EU HS code?

  Please log in, and find it through the "operating assistant" - "European HS inquiries" .

• 8、 How to check the information of the master waybill/ manifest?

  Please log in, find it in the "operating assistant" - "flight inquiries".

• 9、 How to system docking?

  Please log in and download the document in "Operation Assistant" - "IT Docking Instruction Manual".

• 10、How to contact ITWAY Transfer?

  If you have any questions, please email us at: [email protected] , and we will reply it as soon as possible.